Refund policy

Draft — final version before launch

Last updated: [DATE]

Failed generations: automatic credit refunds

If a video or a scene fails on our side, the credits for the failed part go back to your balance automatically. You can see every charge and refund in Credits → History. You can also retry a failed scene from the studio.

Subscriptions

• You can cancel any time in [Settings → Billing]. Your plan stays active until the end of the period you paid for; you won't be charged again.
• First purchase: if you ask within [7] days of your first subscription payment and have used [no more than 20 credits / none of the credits], we refund that payment in full. [Lead recommendation: 7 days, ≤ 20 credits — enough to try one video.]
• Renewals and later payments are not refunded, except where the law requires it or the Service was unavailable for a long time because of us.

Credit packs

Unused packs: refundable within [14] days of purchase if none of the pack's credits were used. Packs never expire.

Not refundable

Credits already used for videos that were generated successfully, including results you didn't like (use scene edits to fix them); accounts closed for breaking the Terms.

Your legal rights

Nothing here limits your rights under consumer law. EU/UK customers: by starting to use credits you ask us to begin the service right away, and you lose the 14-day withdrawal right for the part already used.

How to ask

Email [SUPPORT EMAIL] from your account email with the payment date. We reply within [3] business days; approved refunds go back to the original payment method through Paddle (usually 5–10 business days).